Frequently Asked Questions

All about the Artius Medic service

Frequently Asked Questions

Below you’ll find commonly asked questions regarding Artius Medic and our services. Contact us to discuss your specific medicial requirements.

How much does membership cost?

This is very individual and is carefully priced after a medical assessment is carried out.

Who is covered with my membership?

The persons who are named on the membership as registered during set up and assessment.

What happens if I decide to cancel my membership?

Membership can be cancelled by sending in an enquiry to the head office and getting it approved. However, no refunds can be made.

How do I book a Covid-19 test?

You can either call us, email us or send us an online enquiry through the contact form.

Where can I get my test done?

Our medical trained staff will come to your address and carry out the test at a time that suits you.

How do I change or cancel my test?

Give us a call, or send us an email.

How long will it take to get my results?

In normal circumstances it will be within one working day.

What are the Covid-19 rules for my country?

You can usually find it online through the government of your country. However, if you need help with it we can help you investigate for you.

Will I get a certificate with my test?

Every test normally receives its results provided with a certificate, according to the client’s requirements.

What medical equipment will I be eligible for?

Should the patient be self-funding their equipment, they shall be able receive whatever we are permitted and able to supply, subject to the patient being able to pay for it.

Should the patient be funding it through their insurance, we might need payment or an authorisation from the insurance underwriters prior to handing over the equipment.

How long will it take for my equipment to arrive?

We anticipate to deliver equipment within one to two working days within London, and within three working days anywhere else in the UK.

What happens if the equipment I need is out of stock?

You will be notified in due course if we are unable to deliver the equipment you requested.

How do I return medical equipment once my trip is finished?

Depending on location and time, the necessary arrangements will be liaised with you accordingly and taken care of by one of our friendly staff. In you’re ever in doubt, feel free to give us a call or send us an email.

How soon can I get transport to the hospital?

Depending on the urgency, we provide immediate or same day transportation services according to your needs.

Do your transport services cover trips to the GP?

Yes. However, in most cases the GP will attend the patient at the patient’s location, hereby saving the patient the need to travel to the GP.

Do you provide transport back to my accommodation?

Yes. However, in most cases the GP will attend the patient at the patients’ location, hereby saving the patient from needing to travel to the GP and back to their residing location.

Do the transport team provide mobility equipment to and from the destination?

Depending on the circumstances of the patient, we will do our best to ensure that the necessary equipment is provided.

What happens if myself or a family member passes away during the trip?

We do not handle fatalities; however we will always try to help as much as we can by handing the case over to one of our most suitable handling partners.

Can I postpone repatriation back to my country?

This will have to be discussed and looked into on a case by case basis, depending on which arrangements have or have not already been made at that stage.

What happens if I forget my medical supplies after finishing my trip?

Any costs incurred due to equipment that has been lost, stolen or damaged, will have to be fully paid for, either by the client or by their insurance underwriters.